Frequently asked questions
THE BOOKING PROCESS
You can complete your booking on-line by using the displayed booking form on istanbul-airport-transfer.co.uk website. Just choose the date, your departure and destination points and follow the link. The link will show you the type of vehicles and the prices of the transfer in one way and the price for a round trip. If your destination is not listed we can send you a custom route and full instructions should you wish to book.
We would strongly advise booking in advance. Once your booking has been made a vehicle is reserved and we guarantee availability. Last minute bookings however can be accommodated if the vehicle is available.
You can choose a luxury car, minibus (4 persons), minibus 2 (9 persons).
Your driver will come to pick you up at your desired destination. If your transfer starts at the airport, your driver will wait for you at the check-out exit holding a tag with your name on it. If your transfer starts from your address or hotel, it will arrive on time.
The times quoted are the standard journey times on a normal day. These times may differ slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.
istanbul-airport-transfer.co.uk taxi services offers transfers with fixed rates so that you know your expenses in advance and the price doesn't depend on the conditions on the route or the traffic. Besides convenient and fixed prices, with istanbul-airport-transfer.co.uk you don't have to waste time looking for transportation.
Our staff will at all times be informed about your flight details and will collect you at the new time.
In case your flight is delayed, the driver will be aware of the new schedule and will wait for you as previously mentioned. We do not charge extra for drivers waiting for arriving flights.
After making a reservation, you will receive a message that your reservation is being processed; after the processing has been completed, you will receive a notification about the status of your reservation. Processing can take up to a maximum of 2 hours (an average of two hours). A reservation is considered confirmed only after you've received a confirmation e-mail.
Once you have entered all the data required for submission of reservation, your request is processed, and processing may take up to 1 hours. Reservations are confirmed only after you receive a confirmation via e-mail. Please enter the e-mail address or whatsapp number carefully so that you may receive the confirmation. If you do not receive your confirmation, review the Spam folder, if it still is not there, please contact us.
In the case you lose your voucher simply contact istanbul-airport-transfer.co.uk customer support and you will be provided with another one.
Both you and your luggage are insured during your transfer with istanbul-airport-transfer.co.uk
We do not charge extra the luggage of the passengers and the driver will help you load it into the vehicle.
Children until 12 years are not allowed to travel without their parents. Children between 12-18 years must have an authorized statement from their parents. If your transfer requires a child seat, please notify us on time.
Yes, we provide transfer services for the disabled people, but make sure you notify us on time so that we can prepare an adequate vehicle.
istanbul-airport-transfer.co.uk offers you not only taxi transfer services but also field trips, day trips and tours all over Istanbul. The tours can be organized with a driver only or with a guide. Tours can also be fixed or custom made upon your preferences.
No, smoking isn't allowed in the vehicle during the transfer.
istanbul-airport-transfer.co.uk taxi service operates door-to-door, leading you directly to your desired destination unless arranged otherwise.
It is possible to provide transportation of pets, but only if they are properly placed in their travel boxes and put in the cargo hold of the vehicle.
PAYING FOR TRANSFERS
Payment for the transfer depends on the conditions listed during booking. You can pay the driver after the transfer. If you bought two-way transfers, You can give half payment on arrival, you can give other half payment on return transfer. If you would like to pay by credit card, indicate this as a message when booking. We will send you a secure payment link via whatsapp. You can pay here.
For reservations that you have made at least 1 days in advance, you must write your request to pay by credit card in the message field. You can pay by arrival time by credit card. No problem.
A one-way price will include a single journey from your arrival point to your destination. A return price (round trip; both ways trip) includes the departure transfer to the starting point.
The transfer prices are always per vehicle, not per person; the type of vehicle is determined by the number of passengers.
We welcome you at the airport, You can pay the arrival time directly to the driver.
The drivers of istanbul-airport-transfer.co.uk are professionals with long term experience in passenger transport services and will be prepared for your transfer with a fixed itinerary.
No. Giving a tip is discretionary and completely up to you.
If you pre-pay using a debit or credit card we can send you a receipt via email.
CHANGE AND CANCELLATION OF RESERVATION
If you want to change or cancel a reservation, please follow the instructions you received in the confirmation via e-mail. You can also tell us via WhatsApp
After requesting a cancellation, you will receive confirmation of cancellation via e-mail. In case that you don’t receive confirmation of cancellation on time, please check your Spam folder.